Our Services


Personal Care

Our caregivers support individuals with personal care tasks that enable them to stay in their homes for as long as possible.


Respite Care

Caregiving is never easy. We can relieve you from your duties to focus on other aspects of your life.


Overnight & Live-in Care

Our caregivers provide overnight supervision and can live-in the home and support with daily living activities.


Alzheimer’s & Dementia Support

Our team is trained on dementia care, including cognitive exercises and activities to support memory, reasoning and information processing.


Palliative Care

Palliative care can involve pain management, symptom management, social, physical and emotional support.



Our support workers engage in conversation, take walks, play games, read a book, or can simply provide a listening ear.


Postpartum Care

We provide you with the emotional and physical support you need following the birth of your child.



Light housekeeping services help maintain an individual’s independence to remain living in their own home.


Errands & Transportation

We can offer support with groceries, shopping, driving to appointments, prescription pick up, and other errands as required.

Our Work

Knowledge Centre

  • Who do we serve?
  • Why Choose Us?
  • How to start your care?
  • Home Care vs. Assisted Living

Accident victims

Injured workers

Post-hospitalized patients

Elderly individuals

Special needs individuals

New mothers

  1. Same Caregiver Guarantee

    We guarantee you will be serviced by the same dedicated staff – ensuring familiarity and a strong bond.

  2. Comprehensive Services

    We are a full-service care provider offering a variety of services, from housekeeping to nursing support.

  3. Affordable Rates

    Our competitive pricing translates into more care hours to facilitate stability and recovery.

  4. Bilingual, Certified & Experienced Staff

    Our team is certified and experienced in their respective fields and can communicate with you in your language of choice.

  5. 24 hour turnaround time to begin service

    You will receive a response to your inquiry within the same day and service can begin 24 hours thereafter.

  6. Round-the-clock communication and feedback

    We maintain a 24/7 direct line of communication with clients, families, and all medical professionals.

Our 3 Step Process to Help at Home

  • 1




    Free Caring Assessment

    Call or email one of our care managers who will work with you to learn about the history of your loved one, their individual needs and preferences and the expectations of the family as a whole.

  • 2




    Personalized Care Plan

    A personalized care plan will be developed to address your loved one’s needs and includes a preliminary schedule of activities that will take place during their care.

  • 3




    Match with a Caregiver

    Based on their preferences, your loved one will be matched with a qualified and insured caregiver that will be dedicated to servicing them like they would a member of their own family.

1) Determine how much help you/your loved one need(s).


Once you understand the required needs, you can compare them to the help that is already available. Start by making a list of everything your loved one needs assistance with on a monthly, weekly and daily basis. This will give you a clear picture of the right level of care required.

Then you need to really think about how much you, your family and friends can actually help. It is essential that you look at this from a long-term perspective. Your loved one may need ongoing care for years, so a few months of help will likely not be enough.

After looking at both of these lists, you will have a better idea of how much additional help will be required.

2) Evaluate The Pros And Cons


Both assisted living homes and in-home care services offer some great benefits, but both also have disadvantages based on your specific situation. As with any comparison, a simple pro and con analysis can be very helpful.

In-Home Care

1One-on-one care tailored to meet unique preferences and needs.1When 24/7 care is required, the costs can be very high.
2Remain in the comfort of their own home with a safe, familiar setting.2Managing caregivers and backup care planning requires continued family involvement.
3The opportunity to choose the person who will be providing care.3Living in the home can lead to social isolation if there is little presence of family or friends.
4The individual can get service from the same consistent caregiver.4The home may need to be modified for wheelchair accessibility or safety precautions.
5Home care can cheaper depending on the skill level required and services can be combined to lower costs.5Fewer social activities may take place as opposed to care homes and facilities.

Assisted Living

1More affordable when 24/7 care is required.1Longer wait times to get admitted into an assisted living facility.
2Allows the family to focus more on their relationship with their loved one.2Frequent changes to the staff mean one-on-care won’t be as consistent.
3Residents have ample opportunities to socialize with others.3The quality of care can differ depending on the various care workers.
4Family will not have to manage, schedule or hire care providers.4Residents may get kicked out of their assisted living home with little to no advanced notice.
5The level of care can easily be increased as necessary.5Your loved one may simply not enjoy living in a group environment.


Big Hearts Home Care has been taking care of my 90 year old mother-in-law for the past 6 months. They provided companionship at night. They have done a marvelous job. I highly recommend them.

Louise Hendriks

Our family was exhausted. My father was in and out of hospital 35 times over a period of 3 years. However, since your service began providing homecare over a period of 5 months and ongoing he has not had one single hospital admission. The Big Hearts team worked with great patience to make sure he was matched properly. My family is very grateful.

Amanda Boggan

Big Hearts is outstanding. We have called on them a few times on very short notice  and they have been there. They have driven my mother-in-law to appointments, are always on time, caring, thoughtful and considerate. Their service was beyond my expectations. Their rates are fantastic as well. Thank you for everything!!

Jeannie Wilson

Big Hearts have sent care aides each night to stay with my mother who is suffering from dementia. We had tried out two other companies. One thing that set Big Hearts apart was management personally introduced the care-aides. The care-aides have been professional and caring. Thank you for helping our family through this difficult time.

Paul Hendriks

Big Hearts Homecare has removed the pains and strains of going through the recovery process on my own. Their team of professionals have provided outstanding round the clock service. I am extremely impressed with their care and support. One can really tell that they are here to help. I have recommended them to my friends and family without hesitation.

Scott Butterfield

We had very quick turnaround getting our terminally ill father out of the hospital and home. The Big Hearts team was extremely flexible and the care-aide was very compassionate and earned our Dad’s trust right away. She was also very knowledgable and helped my brother and I immensely with how to care for him. We couldn’t have done it without Big Hearts Home Care.

Lorri Petrie
Big Hearts Home Care 2

Five Stars for Big Hearts Home Care for going above and beyond when called to assist in the care of a family member. Fatma and Big Hearts caregivers were kind and compassionate as well as professional. The daily updates they provided were very helpful and I would not hesitate in recommending Big Hearts to anyone who may require their services.

Bonnie Petley

We availed ourselves of the services of Big Hearts for two weeks after major surgery. We were very well served for sure! The administration and staff were well versed in how to assist; the care aide worked hard and took time to be interested in what we liked to do; she was kind and caring as well as able to suit our needs each day. Thank you to all – we have already referred other families to you!

Margaret Fraser

Our families interaction with Fatma and her staff was wonderful. We had a lovely experience with our care aide. She was so kind and gentle and caring with Dad. She was a great daily companion for him for almost a month. It was a great deal of help for my siblings and I. Just knowing he was cared for during the day while we were all at work made things so much easier.

Teresa Higo

Excellent care for my wife Christine who had recent hip replacement surgery. Our care aide was patient, kind and most helpful. We will call on Big Hearts Home Care when the other hip surgery gets done later in the year and hopefully Rehab will be available then too! Thank You!

Ray Beaulieu

During a very difficult time, the Big Hearts team was super caring and supportive to our 92-year-old mom and gave us the support we needed. Pricing is reasonable and we really liked the care workers who were thoughtful, flexible and really had “big hearts”.

Fiona Jackson

I can’t speak highly enough about the Big Hearts team. Our caregiver went above and beyond in caring for our mother. Her kindness and dedication was exactly what our mother needed. She helped us with so many difficult situations and put our minds at ease every time. Thank you Big Heart for your kindness, dedication and amazing ability to help those in need.

Sean Tip

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